A Southwest Airlines employee became a passenger’s “light in the darkness” when she personally delivered luggage filled with important cancer-related items to her home in the middle of the night.
Sarah Rowan, a Southwest Airlines customer service agent at Pittsburgh International Airport, received a call the night of July 23. On the line was Stacy Hurt, who had just flown into Pennsylvania from Nashville to make it to her chemotherapy appointment the next morning. Hurt was worried because her luggage had not yet arrived, and Rowan explained that the bags were loaded on a previous flight she had booked which had been rerouted and canceled.
Sarah Rowan, a Southwest Airlines customer service agent at Pittsburgh International Airport, received a call the night of July 23. On the line was Stacy Hurt, who had just flown into Pennsylvania from Nashville to make it to her chemotherapy appointment the next morning. Hurt was worried because her luggage had not yet arrived, and Rowan explained that the bags were loaded on a previous flight she had booked which had been rerouted and canceled.
- 8/11/2017
- by Jason Duaine Hahn
- PEOPLE.com
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