A scene where Jose Costa (seen undercover) with the body tech has exposed the vehicles being sanded down for repainting - the body tech (Jim) uses his way of 'cutting corners' as a way of invoking what is known as McDonaldization (coined by sociologist George Ritzer in his book The McDonaldization of Society) where employees adopt the characteristics of a fast food restaurant. In this case the employee places his paycheck first prior to the quality of the service being performed. Jim is seen where he reveals that his prior supervisors told him that his cutting corners can be done - in real life the CEO who was undercover has stated that the employee is not following the company guidelines. Jim was later transferred to another Maaco location and decided 2 resign his commission. This particular work ethic has been demonstrated with other auto body collision repair shops (besides Maaco) especially with a shop under a Direct Repair Program (as part of a contractual agreement with an insurance company - known in the auto insurance industry as insurance company steering) where cutting corners can also involve repairs which are unsafe or work not performed e.g. on a unibody automobile the bumper cover is replaced and the internal components e.g. bumper reinforcement, airbag sensor not replaced with factory original parts or a replacement sheetmetal panel improperly installed or repaired(in the case of a quarter panel fixed with pop rivets or not reinstalled as recommended by the manufacturer (inclusive of body filler abuse where dents are not repaired properly where the excess filler adds weight to the automobile as part of a cheap fix to hide further damages eg rust, excessive damage which cannot be repaired) - this includes the use of salvage yard parts usually repurposed (or discontinued and no longer available including auto glass eg. windshields) or replacement components in question which are not manufactured specified e.g. fender with a thinner gauge of sheetmetal; its best adviced to follow the auto manufacturers repair guidelines). In most states in the United States of America, insurance companies which engage in company steering is illegal especially where a body shop repair chain can be investigated by their respective state attorney general - as usual, insurance companies do cut corners when they place profits over public safety.