Complaints: Five Tactics for Handling Complaints Effectively
- Video
- 2012
- 25m
Customer service employees are shown dealing with complaints badly in different scenarios, including face-to-face in a retail store, an airport customer service desk and a local authority as... Read allCustomer service employees are shown dealing with complaints badly in different scenarios, including face-to-face in a retail store, an airport customer service desk and a local authority as well as over the telephone. Following the coaching points given by Richard Wilson, the em... Read allCustomer service employees are shown dealing with complaints badly in different scenarios, including face-to-face in a retail store, an airport customer service desk and a local authority as well as over the telephone. Following the coaching points given by Richard Wilson, the employees are able to manage and resolve the complaints they receive more effectively.