The hospital is swamped by a busload of crash victims. Devon struggles doing triage, but the first day of the new desk nurse proves a nightmare for her with fatal results for a patient, whose identity mix-up causes the wrong family to be called to the morgue, Conrad must personally lead the search for the real living and dead boy. Bell keeps masking his tremors with medication and pulls rank on Mina, whom Conrad presses to challenge the chief in patients' interests.
—KGF Vissers