I'm gonna be brief here: everyone could have done a documentary about this topic. We're talking about a japanese agency specialized in renting substitutes for dead family members!
Herzog gives us coordinates and help us to ask the right questions to understand our apparently weird world. What is the role of the illusion? What connection does it have with the robotics and cinema? Is it totally evil?
There's no judgment in the director's eye. Only representation, critical look and, of course, illusion.
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