- Rebecca Mitchell: [about Tanya who has a black eye, due to a run in with a guest] Good God what happened to her?
- Charlie Edwards: One of the guests attacked her
- Rebecca Mitchell: Which guest?
- [long pause]
- Rebecca Mitchell: Was there anything broken?
- Charlie Edwards: Maybe her jaw.
- Rebecca Mitchell: No I mean fixtures and fittings, do we have a viable insurance claim?
- [Tanya starts speaking Serbo Croat]
- Rebecca Mitchell: Do we need a translator for this? My Serbo Croat isn't very strong.
- Charlie Edwards: [to Tanya] In English.
- Tanya Mihajlov: I do nothing she attack me!
- Charlie Edwards: Ok Tanya, from the beginning.
- Tanya Mihajlov: I go into room to turn down beds, I knock first, no talkback I go in and she, Bitch is putting the powder over her face.
- Rebecca Mitchell: Over her face? You mean applying makeup.
- Tanya Mihajlov: No the powder
- [mimics sniffing cocaine up her nose]
- Tanya Mihajlov: like a vacuum cleaner, Silly cow drop it on the floor and she go Vin Diesel on me!
- Rebecca Mitchell: Yes thank you Tanya I think we've got the picture now
- [Tanya leaves the room, still speaking Serbo Croat]
- Rebecca Mitchell: .
- Rebecca Mitchell: I want you to be as thorough as possible Miss Merchant, any bottle or napkin that can't be accounted for I want to know about it
- [hands her keys]
- Helen Merchant: Before I start a job I always ask a question, Do you trust your staff?
- Rebecca Mitchell: Well I used to
- Helen Merchant: Then you've been naive, in my experience people are generally bad, they lie, they steal, they copulate.
- Rebecca Mitchell: I'm not sure I should judge them on that
- Helen Merchant: A sin is a sin Miss Mitchell, as well as the audit would you like me to set any traps?
- Rebecca Mitchell: Traps?
- Helen Merchant: I could stick an extra case of wine behind the bar, some steaks in the fridge, see where it ends up in the next audit.
- Nina Bailey: [to a group of prostitutes walking out of the lobby] That's right keep walking! Back to the filthy London gutters you just crawled out of!